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SWISS flight delays & compensation

UK flights · 7 routes · 14,447 flights · source: UK CAA

SWISS arrives late
32%of the time on its UK routes (15+ min late).
This is history, not a promise — your specific flight could well be on time.
Was your SWISS flight delayed 3+ hours?

If you arrived 3+ hours late — or were cancelled at short notice — flying SWISS from the UK, you may be owed up to £520 under UK261 (€600 under EU261). It doesn't depend on what you paid for the ticket — only the flight distance and the cause.

Check what you're owed →
How to claim compensation from SWISS

You don't need anyone to do this for you — SWISS pays you directly and you keep 100%:

  1. Confirm you qualify — run the 1-minute checker for your likely amount.
  2. Write to SWISS — email their customer-relations team with your booking reference, flight number, date and how late you arrived, stating you're claiming under UK261 (or EU261).
  3. If they refuse or go quiet — escalate to the UK CAA (or the relevant national body) or a small-claims process.

Rather not chase SWISS yourself? A no-win-no-fee partner does the whole thing and keeps about 35% if it wins — so on a £520 claim you'd keep around £338. Less money, zero hassle. Full guide →

SWISS's best & worst UK routes
Most on-time
Heathrow → Zurich
delayed 27%
Most delayed
Birmingham → Zurich
delayed 46%
SWISS's busiest UK routes
Heathrow → Zurichdelayed 27%
Heathrow → Genevadelayed 27%
London City → Zurichdelayed 36%
Manchester → Zurichdelayed 45%
Birmingham → Zurichdelayed 46%
Gatwick → Zurichdelayed 35%
Gatwick → Genevadelayed 21%
Frequently asked
How often is SWISS delayed?
About 32% of SWISS's UK flights arrive late (15+ minutes), across 7 routes and 14,447 flights in the latest UK CAA data.
Can I get compensation if my SWISS flight was delayed?
Yes, if you arrived 3+ hours late on a flight from the UK (or into the UK/EU on SWISS) and the cause was within the airline's control, you may be owed up to £520 under UK261 or €600 under EU261. Weather and air-traffic strikes don't qualify.
How do I claim compensation from SWISS?
You can claim it yourself for free: email SWISS's customer-relations team citing UK261/EU261, your flight number, date and how late you arrived. If they refuse, escalate to the CAA. Or a no-win-no-fee partner can handle it for roughly 35% of the payout.
Which SWISS route is most delayed?
Birmingham → Zurich is SWISS's least punctual UK route (delayed 46%), while Heathrow → Zurich is the most on-time (27%).

Delay figures are historical, from public UK CAA punctuality data — not a forecast for your flight. Compensation info is general guidance, not legal advice; we're not a law firm. Rules and amounts can change.