UK flights · 264 routes · 49,625 flights · source: UK CAA
TUI Airways arrives late
41%of the time on its UK routes (15+ min late).
This is history, not a promise — your specific flight could well be on time.
Was your TUI Airways flight delayed 3+ hours?
If you arrived 3+ hours late — or were cancelled at short notice — flying TUI Airways from the UK, you may be owed up to £520 under UK261 (€600 under EU261). It doesn't depend on what you paid for the ticket — only the flight distance and the cause.
You don't need anyone to do this for you — TUI Airways pays you directly and you keep 100%:
Confirm you qualify — run the 1-minute checker for your likely amount.
Write to TUI Airways — email their customer-relations team with your booking reference, flight number, date and how late you arrived, stating you're claiming under UK261 (or EU261).
If they refuse or go quiet — escalate to the UK CAA (or the relevant national body) or a small-claims process.
Rather not chase TUI Airways yourself? A no-win-no-fee partner does the whole thing and keeps about 35% if it wins — so on a £520 claim you'd keep around £338. Less money, zero hassle. Full guide →
About 41% of TUI Airways's UK flights arrive late (15+ minutes), across 264 routes and 49,625 flights in the latest UK CAA data.
Can I get compensation if my TUI Airways flight was delayed?
Yes, if you arrived 3+ hours late on a flight from the UK (or into the UK/EU on TUI Airways) and the cause was within the airline's control, you may be owed up to £520 under UK261 or €600 under EU261. Weather and air-traffic strikes don't qualify.
How do I claim compensation from TUI Airways?
You can claim it yourself for free: email TUI Airways's customer-relations team citing UK261/EU261, your flight number, date and how late you arrived. If they refuse, escalate to the CAA. Or a no-win-no-fee partner can handle it for roughly 35% of the payout.
Which TUI Airways route is most delayed?
Gatwick → Heraklion is TUI Airways's least punctual UK route (delayed 66%), while Bristol → Ilha Do Sal C.Verde is the most on-time (17%).
Delay figures are historical, from public UK CAA punctuality data — not a forecast for your flight. Compensation info is general guidance, not legal advice; we're not a law firm. Rules and amounts can change.